DO NOT, I MEAN DO NOT EMPLOY THESE PEOPLE. If I could give it a negative star that would be what I would give it. I can't just blame American home shield These people were brought out by American Home shield to my mothers house who is 75 years old and was told she needed a part. After two weeks and no word I called American home shield for her and they told me the part was only ordered that day. 2 weeks? hmm. O.k. So now a week later I called the company who was assigned to the job and asked if the part was in. I told them that her washing machine has now been out for over 3 weeks. He didn't know anything about the part. When I asked what now? He said "Call somebody that cares" Luckily I had a representative from American home shield on the line to hear how rude he was.