Greedy! I recently purchased Gates belts from Oreilly's and simply didn't have time install them so I called this place to get a price on labor. As it turns out they only install parts THEY buy, which they can mark up greatly to make more profits. Gates are arguably the best belts made, and I still had them in the new packaging, purchased two weeks ago. Didn't matter...
Profit is one thing, greed is another, and this place is all about ripping people off. Avoid them.