It sadden's me to bump my 5 star review down today, we are frequent customers of Fox and Hound as my bf loves to come here for Thursday poker nights. The food is good and the drinks are priced ok for a place like this. What really brings my update down is the service.. or lack there of. We've been coming here for months now I'd say and its always the same story (excluding the first experience I wrote about). I sit down to do some work and have a beer while the bf goes for the poker tables. It takes MORE THAN 30 MINUTES for someone to even acknowledge my existence! Simultaneously, there are about 3-4 servers weaving around my table to help their other customers. Is it a crime to come in as a single customer?... I'm ordering drinks and food here for myself and my bf people. Cmon...
Today, I finally got sick of this recurring treatment and called the manager out. She understood and was apologetic about it, which was nice. She sent out a server right away who kind of joked it off like.. I'm not sure what happened here. But, there server put my order in right away and everything came out in a prompt manner following the confrontation. They put forward awesome service afterwards but, its not cool if it comes after all this trouble.
I hope this is a wake up call for Fox and Hound. Maybe have a meeting to enforce seating arrangements between servers or something.. The ball can't be dropped this many times. We will be returning for Poker nights but, I hope the service improves after this. I hate to be the Negative Nancy here, I really do.