This location is a mixed bag. The people are super super nice working there and Shawn behind the counter is very nice and a great asset to the store as he has a great attitude and big smile for everyone. Jessie the manager is very nice as well. However..... I seem to have some problems when I go there. Not sure if it is me or a dark cloud over my head or my luck of the draw but I have had a number of times where I have had the wrong order when I get to my store. Being that I own a business and I am there ALOT of the time by myself, it is not convenient for me to run back and fix the bagel. The other complaint that I have is that (like a few above) I swear they are the cheapest Einsteins with their cream cheese. For the love of God, PUHLEEZ put some cream cheese on the bagel where it is actually not just a thin veneer that soaks into the bagel so that by the time I get to my business, I have just a kinda wet looking bagel. True, I get the bagel thins.. maybe they think I WANT a little amount of cream cheese or maybe they think I NEED a little bit of cream cheese? Or is it that that is the way that those bagels get served? it has happened sooo many times that I almost have given up hope that I will get enough on there. Then I feel like a pig asking for more. .. I just want a "normal" amount.
The one positive is that, even tho I literally go there every day, they never embarrass me like.. "hey, you again?".. and their bagels are good and they ALWAYS have the everything bagel which is the only one I get. I guess I am a creature of habit.. lol..
I will still continue to go there as it is convenient but these are just a few things that if they changed them, they would be a great bagel shop.. :)