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  • (I've had this review saved for months hoping my dogs hair would grow back and i could give them the benefit of the doubt that they knew what they were talking about) I used to come here all the time with my 4 dogs. They would occasionally forget to clean the ears or trim the nails. I called in a couple times and they said i could bring my dogs in again if i wanted it fixed or deny my claims. Another time they scheduled me incorrectly so they separated the groom into two days. The only reason i put up with errors were because of Christine, who was the best but she left over a year ago. My dog was super afraid of people to begin with and she worked with him to a point where he loved to be groomed and touched by people. However, she moved and stopped working there. So why i am giving a one star review? The last time i was there was back in May. I've followed the schedule they told me to come in. They usually would give me tips on where to brush more like his armpits. I even took off his collar for the past months to make their job easier and prevent knots. I remember that they asked me who i wanted to groom my dog and i said it doesn't matter because he was so happy about coming there. Little did i know that Skye, who was assigned to my dog never got her grooming license. (i know this from going to other groomers who worked with her and trained with her, they all went to finish their training and she went straight into work). After dropping him off, they called me saying "we're going to shave some hair around his face". Coming here often, i knew that even doing the tiniest trim they would give us a warning. So i agreed not thinking much of it. When i came to pick him up i was so shocked, i just paid and left. I called back once i got home and could compose myself. After a day of talking to the owner who was incredibly rude, we tried telling her that we want some type of compensation because we have 0 idea if its ever going to grow back. During the call, she called us crazy for thinking that and flat out told me "if you cant afford the grooming for the dog i shouldn't have gotten him". She said she didn't want to give us a refund because we were told about the cut. After arguing with her we settled on checking his hair growth in 3 weeks and deciding then on wards. When we came back in they looked at him and tried to pass it off as it was growing back quickly. They took him in for a quick wash and blow dry. The owner continued to be nasty the entire time i was there and said that our dog was a nightmare and that they would rather groom other dogs. I was fed up with her because we were literally watching our dog a couple feet away sitting still just enjoying the hair drying. She continued to be terrible to us the entire time and say condescending things. Okay if you've made it this far in my review. I would like to say that Natalie (who i believe is the manager) was nice and more understanding during this entire time. She also admitted that they shouldn't have blended the hair and he looked weird. Unfortunately, my patience has run out with them and random patches on my dog never grew out the same ):
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