We almost didn't go to BJ's because we had trouble trying to make a reservation. Called to make reservation on a Wed for Fri night. The phone recording clearly states they take reservations for 7 or more. Young lady who answered took my information and said she needed to check with a manager to verify availability and I would receive a phone call within 24 hours. Thursday comes and no word so I call back & there is no record of my info from Wed call. So I leave my info again. They say I will receive a call Friday morning to confirm & to "stay by the phone." Friday, the day we are requesting the reservation for 7:30, 3:00 PM comes and no confirmation call. I call again & there is no record of our reservation. I was exasperated. I explained all of the above to Terry & she assured me she was personally pencilling us in. When the first of our party arrived they were told it would be another half hour & they don't take reservations for parties of 7 (it clearly states on their recording they do.) Anyhow we were seated by 7:30. They pack you in! The service was wonderful, food good. They were very accommodating by bringing out the Birthday cake we had brought w candles lit- no annoying Birthday song! I would recommend going here again but if you make a reservation, follow up because the staff doesn't seem to know how to do it.