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| - I give it 3 stars this visit because the optometrist and nurse were very professional. However , when the time for choosing frames , looking at insurance , getting fitted came it was not good at all. My daughter is very specific and wanted to stick with the same frames (frames I bought here sep 2014) . The person assisting us never smiled, it almost seemed as she was annoyed and wanted to get it over with as soon as I told her we are sticking with the same frames . When I went to get my daughters lenses cut I thought the experience was going to change. One of the ladies greeted us with a sincere warm smile and told us to come back in 45 min. So we did , we came back and she said "ok so what can I do for you ?" I said "oh we came back like you told us too ,about 45 min ago , to pick up my daughters glasses . She then did a 180 on me . Maybe she was offended, but no more smiles, and a bit rude. I noticed that as soon as she said, " well you need to let's know , I see so many people a day I don't remember ." Clearly then I felt unimportant . When she came back with my daughters glasses she placed them on her, not the right way as one of the ear lobes was under the frame , and said your all set . She realized my daughters (10year old) wasn't happy , so she did ask her a few questions . At this point I'm up and ready to leave because I was told we were all set. I said she was fine because I didn't want her to touch her glasses again, I felt that since I didn't recently purchase them, and they were already once under the heat, once under the heat again they could "accidentally" break them . That's how they made me feel anyway . If I do come back it would be mainly because I like the optometrist service, but I will definitely refuse their service if it's nasty again.
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