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  • I purchased a few screws and bolts for a project to help my brother while I was in town for a few days. I had to tell the guy three times that I need a bolt that threads into metal, but he insisted the wood bolt is what I wanted. Other than that he was fairly nice, just a not-so-friendly know-it-all, but at least I finally got what I wanted, or so I thought... One of the other screw bins I took two screws from had the wrong size, which I didn't notice until two days later. By that time it was too late to get the project done, so I went back to return all that I bought. First I was greeted with a dirty look since I had a bag in my hand (guess they're not to keen on returns). But I thought maybe I misjudged so I explained what happened. His response was a long SIIIIIGH! He said he's not supposed to take returns for those products as he pointed to the sign, but he would do it "just this one time." I responded saying the store should really take most of the responsibility because the screw was in the wrong bin. I guess they really must stick together because his colleague came to his defense and said "he said he was going to take it back!" To which I responded "forget it!," And I grabbed the screws and receipt and stormed out. His colleague again chimed in "are you kidding me?" If the refund would have been much more than $3 it would have been worth swallowing my pride and accepting their very kind and generous offer. I thought I would give their Ace store a try since it was close to where I was at the time. But those people need to learn that Home Depot and the like have major advantages, and they should be a bit more flexible with their return policy, not to mention take a few courses on customer service. They are a dying breed and thIs place is certainly not doing much to prevent that. Not to mention that those screws were completely unused and Home Depot would have taken them back even if they were mangled., And with a smile (usually). My humble advice: Wake up or continue validating that you really have no value compared to the big guys.
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