Placed an order online and was told that my pickup time was in 10 minutes. Got there on time and was given my drink cup and receipt. Filled up my drink and took a seat until my food was ready. Two people came in after me, ordered their food and were on their way before I even got my food. After 20 minutes of just waiting I finally said something to them and they told me that they didn't know I was there. Ummm you gave me my receipt and drink, YOU KNEW I WAS THERE. Finally they dropped my fries, but I still had to wait 10 more minutes to receive my food and by that time our burgers were already cold. Was not offered any sort of compensation or apology. Absolutely ridiculous.