The refund process is a pain and is definitely another one of those gym scams so stay away!!Really quick at taking money but when it comes to refunding there's a series of excuses from the sales rep being on break for over 2 hours??! Followed by the credit machine is unable to do refunds to their systems not linked up to every representative so they can't help you unless it is the rep that sold you the membership. The refund will apparently be done by head office and some convoluted mailing system that mails you a cheque to your home address even though we came in a few hours later when we crunched the numbers and it came out to a ridiculous number at home. I can't believe that in 2016 the systems are so archaic.