I purchased my BMW from Desert BMW of Henderson. On 4/8/13 I received a recall notice for the item in my review. This review is in regards to their Service Department.
I took my 328i in for service to Desert BMW of Henderson on Saturday 9/15/12 due to the vehicle leaving me stranded losing all power, no lights, nothing. After the service tech provided a thorough check of my vehicle, using the advanced computer as he indicated, he determined "nothing was wrong". Fair enough. I'm stranded again Monday 9/17/12 with the same problem, no power to the vehicle. Now that I've had some time to research on line BMW issues of this nature I find hundreds of customer comments with the exact issue. I followed to the letter what other customers had to do to get their car to start. It worked. I continued to review customers who were technically capable to repair their own vehicle and was provided step by step instruction on what was wrong and how to fix it. I couldn't do it myself so I took to a repair facility, not Desert BMW of Henderson, and they confirmed what all the other customers were saying. They fixed the problem for a reasonable price.
I'm convinced it wasn't important enough for Desert BMW of Henerson to fix my car problem to retain a loyal customer. This type of service confirms my decision to not purchase the extended warranty which they continue to push or to use their service department in the future.