I brought in 2 pairs of boots. One pair had a seam that was coming apart, down the back of the boot. The person behind the counter took one look at it and without even examining it said "no we can't fix that". Fair enough.
So I left my other pair of boots with them. They were a LIGHT BROWN pair of high boots, with a two-inch heel, also light brown. I just needed to have them re-soled on the heels because I had worn through the brown rubber soles. When I picked up my boots a couple days later, I was SHOCKED to find that they painted the heels of the boots BLACK. WTF?!? Now I have light brown leather boots with these pitch-black, 2-inch heels that don't make any sense! I'm guessing they painted the whole heel black because this is the only color of sole they had in stock.
To add insult to injury, they managed to splash black paint all over the rest of the boots.
Needless to say I will not be returning. Be forewarned, these guys don't know what they're doing!