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  • I was checking in here and noticed the low rating they seemed to be getting and said to my husband 3 stars are they joking? Have they tasted this food? They cant be serious I mean have you had the BBQ chicken salad? Have you tried the habenero pizza? Those two items just keep us coming back but heres where things start to change and stars start to disappear. Since Summer hit we can no longer sit outside and enjoy the patio its just too hot so we are forced inside. The music is so incredibly loud and not just on one visit but the last 5 or 6 visits for that awesome salad we almost wanted to shoot ourselves in the head. You couldnt have a decent conversation. We couldnt hear each other. We asked them to turn it down they did slightly then asked if it was ok and I said honestly no its still not ok its horrible. They didnt turn it down any more like they should of but thankfully another song came on that wasnt as blaring. Next few visits we noticed the music is off the charts insanely loud but we didnt want to draw more attention to ourselves we figured lets just get our salad and get the heck outta here. The next thing that really starts to bother me is their cumbersome approach to a frequent diners card. You sign up for the pizza dough ap and then they are supposed to load your points sometimes they load them and other times you dont get that lucky. You have to be a pain in the butt asking about your points if they got it right etc. just not fun and tends to be embarrassing. They have a new promo get double points til end of July or something but we never get double so they go ask management and management pushes it off on call corporate there is a number on front of pizza dough but there is only a number for them and when you call they blow you off again. They probably would have retained that 4 star rating I initially gave if they only turn down the music and train all their employees on how pizza dough works oh and the curbside service sucks too wow do they not do a very good job of communicating. Last two calls went horribly wrong I felt like I was on Candid Camera and these people needed me to help them do their job it was like an Abbot and Costello movie. I call and say oh I didnt know you delivered it curbside the response is oh yes we do so I check to see if my salad is ready and she says when you pick it up and I say didnt you say you had curbside? She says oh you want curbside? (Its 120 degrees outside) Yes I would like curbside. She seemed flustered (had her on speaker) husband says screw this I will go in and pick it up. I have called in orders twice and the communication was so bad both times we HAD to go in and pick it up rather than have them make good on their curbside service. I guess that was maybe a very interesting way that they have come up with to get out of the 120 degree weather. It worked!
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