Now, i've been coming to Zia for about 25 years now, and since they've opened these MEGA stores in the east valley they've improved 100%. As my teenage daughter has gotten into music this has become her favorite place on earth. The customer service and friendliness of the staff is night and day from when I was a youngin. Books, DVDs, toys and video games all for sale new and used. I have also taught them the Trade in!!! Bringing their old video games, cd's and DVDs to use for store credit. Of course you won't get much for them BUT, better than sitting on a shelf collecting dust and its fun to have free range of the store.
Here's my one complaint for Zia with Musical equipment.................90% of the guitars and basses you have for sale are crap. You cannot charge $200 for a squire guitar or some other crappy model. You need to stop buying crap like that or at least mark them down ALOT.