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| - On Friday, August 28th, I went into Big 5 Store #348 to purchase my 11 year old son his first pair of football cleats. Being a single parent, I have had to save a few dollars here and there to be able to afford his cleats, so I was very excited to have been given a $10 off a purchase of $50 or more that I received from Cactus High School. Upon checking out I attempted to use my coupon and was informed I could not because I had chosen a Nike brand of cleats, being a little discouraged and disappointed, I then chose a Under Armor brand of cleats instead, only to be told that was THE OTHER brand I could not utilize my coupon with. I communicated that this was very disheartening and that although I understood that the coupon said "some exclusions apply" that customers should be informed of that when they call to question whether the coupon was valid. At this point I'm just about in tears because I promised my son his cleats and budgeted accordingly with the $10 off. I was also purchasing his mouth gaurd which was neither a Nike or Under Armor brand, which I was able to buy BECAUSE of the coupon discount. So my issue is this, it should be printed and/or disclosed ON the actual coupon that Nike and Under Armor brands are not eligible for the use of a coupon, which the cashier very snotty like informed me "Yeah, bummer, you just happened to pick the only 2 brands that you can't use your coupon on" and then proceeded to laugh even though she could visibly see that I was in tears and disheartened. The other issue is that the mouth guard I was purchasing was NOT either of those brands so why couldn't I use my coupon towards that? Do y'all see where I'm coming from? My purchase was a pair of Nike cleats and a mouth gaurd, if the coupon had been accepted what definitive indicator would there have been that my coupon was used on the cleats? If both of my items had been Nike brand then yes I could understand not being able to use it, but that was not the case. I will NOT be giving Big 5 my patronage any further and yeah, I get it...I'm just only one customer out of millions that they really don't care about losing, so all this is probably just a waste of my time, but seeing how this corporate business claims to actually care about the sporting good needs of their customers, I find this hypocritical incident to declare the opposite. Shame on me, I should have gone to a genuine customer service oriented merchant like Universal Athletics, who DOES care about the ONE customer that is spending their hard earned money in their establishment and would never nickel and dime a patron.
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