The pies are delicious but we had a very rough time with a custom pie. The issue was around communication - some missed meetings and lack of clarity were some things that caused stress, which was tough in the planning process of the biggest event of our lives.
Again, this is a review mostly about the process. The product itself was pretty and tasty. And if you are walking in for something you'll be happy. The savoury pies are especially good.
But I cannot recommend getting a custom pie made here based on my experience.