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| - **READ THIS BEFORE YOU HIRE PLATINUM TO BUILD YOUR POOL**
**Please reach out to me if you want any further detail or have questions of your own, I'd be glad to help**
This company will make many claims about how much they communicate with you during the project. They will make claims about how long it will take. They will give you a very attractive pricing offer. I fell for that, too. I was outright lied to about the communication. I was lied to about the project Superintendent living near us (if you've ever built anything, the Superintendent is your liaison between the trades workers and you. They are there to be the knowledgeable one to make the decisions when trades need help or something goes wrong.) I did not meet our Superintendent at all until the pool was complete and something had already gone terribly wrong!
When they started the shotcrete inside of pool, my superintendent wasn't involved. The drawing the workers used was so vague that we had to make decisions about sizes of steps into the pool. Why am I making construction decisions for you? That's why I hired you! They placed my pump assembly right in front of the drain block in my back wall (the block that has drainage holes in it in the wall). When I finally met the Superintendent months later, he suggested I have the block moved over. What?? I paid for some animal tiles that get put into the bottom of the pool. They just plain FORGOT to order them. I noticed they were not in the pool when the pebble went in. I found out later from the pebble installer that our project coordinator called him at 9am the day the pebble went in, and was asking if he found them. Of course not! This is the worst part... She never even bothered to call me and let me know they didn't get ordered or what her plan was. I got nothing! After the pool is complete, the pool company is responsible for grading your yard back to pre-pool condition and drainage direction is proper again. First, they didn't show up at all and the Inspector failed our Final Completion Inspection. The Coordinator called and lied to me again and told me we passed inspection. I had the Failed inspection right in front of me. So, the grading crew showed up next day. It was 2 guys with shovels.... to properly grade a yard you need equipment to push tons of dirt in proper directions. After all that, I called my Home Builder Superintendent who built my house. He, on his own dime, had his crew come in to do it right. They had equipment and proper machinery to complete it. I also paid for an Ozone Generator. That never got ordered either. I had to email them and call them multiple times to ask when it would be installed. That didn't even get ordered until after it was complete. It had to be installed after the fact.
So, my pool is incomplete to us. The forgot the tiles to insert in our pebble. I had to be my own Superintendent and answer construction questions the whole time. The Superintendent of your project will not be visible to you.
So, after all was said and done I requested a meeting with the Owner of the company. He came to my house and said they could install my tiles into the pebble at the end of the season.....drain the pool. Cut the pebble out in places, and install the tiles later. (Like that would ever look right). Or they would "figure out another way to compensate us and say we're sorry." After me calling and emailing him and waiting to hear from him for over 3 weeks..... He sends me $100 in pool supplies gift cards and $100 in gift cards to a restaurant that is only in Phoenix, 100 miles away from where we live. Pretty impressive, huh.
So, make your own decision as to how dangerously you want to live when you put your thousands of dollars into a pool company.
1. Communication is terrible beyond anything you can comprehend.
2. Superintendent is not going to be around as much as you think, to help you make decisions or fix issues, and there will be issues.
3. If something does go wrong, don't expect them to compensate you as they should because all they care about is getting your $30,000 or more, and keeping it no matter how badly the project goes for you
4. I, too, had concerns based on ratings and what people were saying. I made the 100 mile drive to their office felt great when I left. The price was great. The products they use are great, etc.
What I would say is... You can put lipstick on a pig, but in the end it's still a pig. We found out the hard way!
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