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  • Don't switch to Verizon!!!! This store has the worst service hands down I've ever received from a Verizon store, and I've been to many throughout the past 15 years. The fact that I have had to return to this store three times in three weeks to fix a small battery issue on my phone, and I have left each time with the phone in a worse condition than when I brought it there is unacceptable. Also, each time I have waited between 45-90 minutes just to be seen (although they get my name and know the problem I am back with). I now have a defective phone that doesn't work, and since it is only a few months old, the store finally ordered me a "new one" which came as a "refurbished like new" phone. When I took the phone back to the Verizon store to make sure that all my contacts would transfer, they messed up my cloud and I lost over 100 contacts in the transfer to the "new" phone. Upon arrival at home, to my horror, the battery died quicker than my old phone AND the two buttons (back and open apps) don't work, so it's not even usable. Fast forward to my next visit to Verizon (waiting over an hour this time to be seen) to transfer the information back to my old phone (all the contacts were showing up "unknown" so I could send the refurbished one back, they tried to clear the contacts and I ended up with none that worked. I went again the next day (they told me to go home and the "cloud" would update the phone), waited 90 minutes, and after 2 hours working on it, they were unable to update any contacts at all, so now I have two unusable phones. I've called Verizon three times to get an actual new phone sent, and they refuse to send me a new phone (only refurbished, even though my old phone which was new a few months ago doesn't work). Do yourself a favor it you're thinking about moving to Verizon...don't do it! And if you're already with Verizon and need help, do NOT go to this store...they will not help and will only make things worse. I can only hope that with all the cellphone companies to choose from, I've saved someone the frustration of going with them.
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