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  • So we have come to Cheesecake Factory several times and really enjoyed this place. Great food and service "usually". Today on Mothers Day was an exception. The service sucked and my daughter had a fly in her food. Now I understand these things happen and I know that, but what I really had an issue was the lack of concern. They took the plate and said sorry, that they would re-fire a new one right away. Then the waitress comes back and tells us that she put the order in on "the Fly" I didn't think that pun was funny at all. She tells us that the manager would come over and that they would take her plate off the bill. 15 minutes went by with no food. I saw the manager walk by us 2 different times and never stopped to talk to us. The lack of concern just pissed me off. My wife loved this place and only ate half her food cold due to losing her appetite. This was supposed to be part of her Mother's Day. Thanks Cheesecake Factory for jacking that up. The manager never came over to apologize. After the family left I asked for the manager. Once he arrived I explained my situation and he said he knew nothing about it. He did apologize and they did take that dish off my bill. Nice work...our waiter never even told him. I told him he lost a customer and he really didn't even seem concerned. Thing is, that area has lots of restaurant choices and lots come and go. With service like this we will take our business elsewhere.
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