We just tried to buy a gift certificate for an elderly friend who has been coming here for years. When we showed up, the manager (Sean) called through the door that they were close (it was before 2pm). Then when we said we just wanted to buy a g.c., he rudely said that they don't have any. I called after 2pm to see why we had such poor customer service, and he asked me, 'what else should I have done?' I explained that proper customer service would have looked differently, and proceeded to tell him how it should have gone down. Really poor communication. I asked that the owner call me back, we'll see.
I can't eat at a place where they aren't polite to the customers, no matter how good the food is.