I just spent 19 hours at Barrows with my daughter in the emergency room. She has a very severe neck injury and debilitating pain from it.
3:00 PM Wednesday August 21.
1 1/2 hour wait outside waiting room
4:30 PM we were sent to a room that only had lounge chairs ( No Beds).
11: 30 PM Cat Scan they moved us to another room again no beds only chairs.
1:A the doctor came in to explain what was going on and said another doctor would be in shortly
1:30 AM We are moved to a room with a bed but are not admitted to the hospital still in emergency.
3:30 AM doctor arrives and lets us know the other surgeons whom we have not seen have a plan to give her the same medication she is already on that has not worked for the last year. We ask to see the doctor who decided to make up this innovative treatment plan and were told he'd be right in .
5:30 AM No doctor, we ask a nurse when he would be coming in . answer soon !
7:30 am Daughter rings for nurse to get pain meds
8:00 AM still no doctor Daughter has not been given pain meds since 3:30 am She is crying and in real pain ...we find out they forgot about us! Shift change and no one on the floor even knows we are there
8:30 AM I call medical directors office and tell them what is going on they are sending someone right away !!!!!!!!!
9:00 AM Doctor from the 1 am visit night before walks by our room eating his breakfast We have not been offered any food or water. My daughter notices it is him. I run after him and ask what's going on. He is a neuro surgeon. He has already told us she has bulging disks that need treatment. I ask him to please get her some pain meds.
He states that he left orders to treat her for pain when needed because he believed she was in real pain. We ask him the plan for treatment and he says we will have to make an appointment at Barrows Spine center. I ask him for medication for her before we leave he assures me he will recommend the prescriptions we discussed ( he cannot write presriptions only the ER doc can write prescriptions . The ER doc has not even sceen us.
10:00 am Charge Nurse comes in and give us wrong prescriptions . I discuss this with him. They tell me they will have to re-admit my daughter to emergency room in order to get the correct prescriptions because the doctor who was in chage of writing her prescriptions wrote them at 3:30 am that morning and has left and closed her file. We need to start a new file!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
10:10 am We walk out with my daughter crying and in the same condition as when we first arrived. With written prescriptions that we already have at home and are not strong enough.
I am appaled at the lack of service, and neglect we received. DO not go to Barrows if you want help and a plan to get better . They are too busy to pay attention to you. This really happened.!!!!!!!! I would give zero stars but you must at least give one to add this review so others can read it. 19 hours of hell...I can't wait to see the bill for this disservice we have been given!