| rev:text
| - Edit: Since they responded, I want to give an update of the situation, but I don't feel like this warrants a second review. I gave Midas my contact information through Yelp, along with a suggestion for the best times to contact me. They thanked me, and shortly thereafter I got a really bizarre call from a representative informing me that my case had been assigned (What was the point of this? I don't know.) I received a call a couple days later outside of my stated availability and--being at work and busy--couldn't take the call. Confession: I didn't make any superhuman attempt to return their call; I tried once after business hours and predictably didn't get a person, but I frankly just wasn't interested enough to keep trying to follow up with them.
My original review follows:
I don't know that I got ripped off, but I think it's fair to say I was the victim of some questionable decision making on the part of the service tech, at best.
I took my car in earlier to get a low beam headlight replaced. Normally I'd take care of that myself but Ford's engineers are geniuses and in my car that requires removal of the front bumper and headlight assembly. Pain in the neck, right? I don't really have the time or the skills for that, so I left my car in the hands of Midas.
I was given an estimate of around $50 for the cost of the light and a little bit of labor.
Now, it's worth mentioning that around a month ago I gave a deer a love tap on accident. It ran out in front of my car, I swerved, braked, and ended up giving it a tap on the butt At the point of impact I was going 5 or 10 MPH at the most. The deer ran off and there was no apparent damage to my car. I forgot about it within a couple of days. [Full disclosure, one of the tabs on my bumper is broken off so it doesn't latch correctly and it looks like I've had a small accident. It's been like that for over a year, I don't remember the cause, and I don't care enough to replace it; bumpers on city cars often look bad and my car is getting a bit up there in age, so what do I care?]
Well, I guess that deer may have got its revenge.
The tech put the bulb in and apparently it blew almost instantly.
Apparently, the socket was melted and needed to be replaced.
Now, I'm no expert, but here's a couple of assumptions:
1. I would expect that someone trained to work on cars should be able to notice something as blatant as a melted socket pretty quickly, and recognize the potential problems that damage might create.
2. I should think that, having noticed this damage, standard operating procedure should be to alert the customer of the defect and consult with them before moving forward.
I don't know about (1), but (2) definitely didn't happen. The tech replaced the light bulb, it blew, and then I was told about the problem.
If they had told me before moving forward and recommended replacement of the socket, I'd have likely acquiesced and if I hadn't, I'd have no one to blame for the cost of the service except myself. As it stands now, I'm $220 poorer, and I know $40 of that, at least, is because the service tech either wasn't diligent enough or didn't think to tell me about damage.
That's just not right.
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