This is my 3rd time using this store. As far as my repair...the shoes turned out fine. It's the customer service I had a problem with. When I went to pick up my shoes, the lady behind the counter started off pleasant but then she made the comment "you have some good sized feet". I laughed at first and then realized she was saying I have big feet! I asked her to repeat it. ..she again said my feet were a "good size". She asked my size. ..to which I replied "a 9". I'm a size 9!!!. Not that big! She said that we are the same height and she is only a 7. I don't care! I didn't ask! And the average shoe size is an 8. I just thought it was ridiculous for her to make this comment to a customer. I feel its inappropriate to insult the people who pay you for a service. If I wanted her opinion about my shoe size, I would have asked. Otherwise she should have kept her thoughts to herself. Not sure if I will go back.