| rev:text
| - It used to be, that I never shopped at Fry's on Yuma Rd., because they were significantly higher in price than Walmart. In the last 6 months or so, after Walmart said they were going to trim back on what they sold in their stores (no doubt to pay that HEFTY raise to their employees), their produce has been small, mostly old and pretty much MORE expensive than Fry's. So, with the exception of durable goods and other non-edible items, I started doing my shopping at Fry's.
Then Walmart sent me a 10% off coupon through email to try their new online shopping service, their (usual) belated response to competition (like their raising workers' salaries). I went online, did my shopping, applied my discount code TRYITNOW, put through the order and got confirmation of the order, with an order number, saying the items would be ready to pick up between 10am and 2pm and that they would give me a call right before the order was due to be picked up as a confirmation (they ask YOU to call 10 minutes ahead of your actual pick-up time, so you don't have to wait for your order, which they'll deliver to your car).
The next morning, I called the number on the email, only to find out, that wasn't the local store where I had to confirm I was coming by, but a central "customer service" number. And so, the agent on the line went to transfer me to my local store (1100 N. Estrella) and after 2 minutes of recording, the line goes dead. So, I look up their number directly, call Walmart, the agent answers and goes to transfer my call. And then, I held for 30 rings (at least, that's how many there were once I started counting) before I hung up, as no one was answering. So, I call back and the agent answering the phone wants to transfer me again, to which I say, no one's answering. So, she says, she'll transfer me, but also put an announcement over the loudspeaker. And so, after only 25 rings (this time, I counted from Ring One), someone named Mike answers and I tell him I'm calling to confirm a pick-up. He asks for the order number and, guess what: the order number is too short. I confirm he has the number I read off (he did) and then he asks my name, which, after re-spelling it three times, then tells me, nope, not in the system. Then he questions whether I have the right store and I tell him the address on the confirmation email and start to read it to him at which point, the line goes dead with several clicks (i.e., the line didn't go dead; Mike hung up on me). So, I call the store back and this time ask the agent to transfer me to a manager. After holding for three minutes, she comes back on the line and says to me, "the manager said, tell him to leave a message" (this, by the way, while my other half's on the way to pick up our order). I explain the situation and she says, "let me see, if I can find a co-manager." Knowing full well that's code for "hang on for as long as you are stupid", I hang up and dial the customer service number for the department handling orders. Yep, he says, the order's there and the store was notified last night ... but let me transfer you to that department." "Whoa," I say, "to WHICH department?" And wouldn't you know? He wants to send me back to Mike to argue with him that he doesn't know what he's talking about. Nope, I said, refund the order ... then give me your name and department (because, if you believe it, they don't have agent sines and don't give out last names ... and, if I were him, I wouldn't give out my name either).
Now, to be fair, when I was placing the order last night, I said to the other half that I didn't have a whole lot of faith in Walmart's minimum-wage employees and if they DID somehow have the order waiting when we arrived, the ice cream more likely than not would be melted and they'd probably advise us to just put it in the freezer and re-freeze it. So, in conclusion, none of this surprised me; I anticipated major issues; and I'm glad, I had to go to Fry's and pay more for fresher and bigger vegetables; efficient service and a shopping experience that was anything but nightmarish (which pretty much describes this Walmart since wages for employees were ... yeah, right ... "raised").
Walmart, may I recommend your next coupon promotion read: "GO SC**W YOURSELF". It fits how you treat your employees and your customers much more appropriately than "TRYITNOW".
Have a blessed day.
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