The technicians that handled my windshield replacement were very professional, courteous, and did a speedy, excellent, quality job. I really appreciate that they kept me informed of their ETA and showed up close to the beginning, instead of right near the end of the 5 hour window, so I didn't have to wait around. They were very respectful of my time and I really appreciate it. The representative that took care of the scheduling was also excellent, I appreciate that he handled everything with my insurance speedily and competently - I couldn't have had a better experience. This is the first time I've used Safelite; I will be using again!