Beautiful theatre! I have the 203/2014 Broadway subscription that is split between here and Heinz Hall and I am really happy with the experiences I've had so far.
When picking up a ticket from the box office, I left my wallet at the counter. I didn't realize this until partially through the 1st act when I reached for chapstick and didn't feel my wallet in my purse. I had a minor panic attack, but decided to wait for intermission to go back and check. If someone stole it, I might as well not miss the show I paid for!
I went to Guest Services and they informed me that the House Manager had my wallet. Someone at the box office had turned it into her. Since I'm a subscriber and they had my account information, they knew exactly where I was sitting and she was on her way to bring it right to my seat. They radioed her in and she brought it down a few minutes later. Every single one of the staff members I talked to was very helpful and polite through the whole situation.
I can only imagine how hectic intermission is for the staff, but they made me feel like a priority and took great care of me. I look forward to my other shows here!