| rev:text
| - I have loved coming to the Lodge since I first arrived in Vegas 16 years ago.... however, after the service - or rather lack thereof - we received today, I may never come back again. I don't remember the last time I've had such an excruciating experience.
I decided to take my 2 year old grandson and our two dogs to Mt Charleston for a quick excursion. When we arrived at the lodge, I made sure to ask the server to let the hostess know we were there so we could be seated. I took my grandson to the potty so he wouldn't have any accidents. We go back to the car to get the dogs and he pees right next to the car. No biggie. Pee happens. All the while, no hostess appears. (I was parked right next to the patio so well within view). I get the dogs and my grandson and wait for the hostess. I had to ask for her two more times. Two women show up with two dogs. It is crystal clear that I was there first. The hostess comes out and seats the two women first. I don't say anything. After all, it could just be a simple mistake, right? Although, the two women could have had the decency to tell the hostess of her mistake.
The hostess seats us and I ask for some water - as I am with a toddler and trying to think of his needs beforehand. She comes back with a bowl of water for the dogs. Huh??? So I tell her I'd like some water for me and my grandson. Nothing. The bus boy comes by and I ask him for water and he brings it. Meanwhile, the two women already have water and drinks at their table, other people are getting seated and ordering drinks and my waiter hasn't even come to my table.
I asked for a server THREE times before one finally came over. Again, all the other tables that came on after us are already getting their food and I haven't even been able to ORDER. My grandson is crying. I'm trying to keep him entertained. Two ladies (not the ones with the dogs that skipped us) gave us some French fries. So now I'm getting really upset.
I go inside and ask for the manager. I start telling her what's going on. I'm not yelling or cursing, but I'm clearly agitated. This B tells me to CALM DOWN. I'm here thinking, are you kidding me right now???? My Peruvian Italian ass IS CALM! She didn't offer an apology or anything either. Wtf??? Manager says she's going to check on my food.
Food comes out. The boy and I are eating... although he's over it now. In three seconds, he climbs the chair and almost face plants. Thank God for my chair catching skills.
At no time, did the waiter, the manager, the busser, or the hostess come by to ask if everything was ok or if we needed anything.
Finally the waiter comes around and asks if I want to order desert. Are you kidding me right now??? No, I don't want desert. I want my bill and I want to get out of here. I'm so embarrassed at the looks I'm getting from all the people. The waiter finally brings the bill and says he'll be back. No. No way. No chance. No how. I tell him I need to go and I go to pull out my wallet... and it's not in my purse. It's on the damn kitchen counter at home. Now I'm desperately trying to fight back tears. I ask him if I can pay with a check since I have my checkbook. (Mind you that they didn't have the near decency to even give me a discount for the atrocious service). One of the ladies that had given us some fries earlier, and had been watching everything that was going on, said, "this is enough"... she grabbed my bill and said, "you're not paying for this".... she paid my bill and I thanked her. I couldn't get out of there fast enough.
All I wanted was to have lunch with my grandson in one of my favorite places, away from all the chaos and craziness of life. However, after the way we were treated today, I will never step foot in the Lodge again until they change the management and the staff. Ever. I simply can't believe how horribly we were treated.
Finally, to the bus boy, a big thank you for being the ONLY employee to try to help me... to the couple that was trying to help me keep my grandson entertained and offered some of their chips and fries... and to the other couple that also gave my grandson some fries and paid our tab, THANK YOU FROM THE BOTTOM OF MY HEART.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)