In my experience the service is absolutely great. The servers seem to care whether you're satisfied, and I was.
BUT the food is not the best I've had. Maybe, I just picked the wrong dish: pad Thai, not a particularly compicated dish, but here--oh, well--when things go wrong, they go really wrong.
The rice noodles were chewy and smothered in an overly sweet sauce. I stuck with the vegetarian version with tofu, etc. All in all, it was passable, but certainly not on a par with better Thai restaurants in which I had eaten.
I'll certainly try it again and revise my review if the food is better than I recall, just for the sake of the excellent service and pleasant atmosphere.