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  • First just a bit or background. I drive a Civic coupe as an economical daily commuter. At just over 30k miles on the clock, the car began to vibrate and rattle violently when started and then put in reverse. I went to Honda and instead of handling what should have been warranty covered since the car was within the new car warranty period, they handed me a bill for 640.00 to replace the upper motor mount that failed---at just over 30k miles! 9400 miles later, it failed again. They gave me a quote of 640.00. No way I could do that again. I decided I'd have to figure it out and do it myself so I found a non OEM replacement with excellent reviews from the multitudes of Civic owners who've had the same issue from '06 to current for 40.00 but found I didn't have the proper tools. So, this past Saturday morning, I went into Acura NoSco for an oil change and asked if someone could possibly install it for me. Not only did Service Advisor, Christina Piercy, fit my car into an already packed schedule for the oil change, with no forewarning I was coming in, but techs Tommy, Brandon and Jesse all pulled together and removed the failed part and installed the new one. You remember how much Honda wanted to charge me X2? A local independent shop wanted 360.00 to install the new. This team got the oil change AND removal/install done for 110.00. I am utterly grateful not just for the extra effort, consideration and very fair cost, but also for being treated like a person. Thank you so very much. You've got me as a customer forever or as long as the 'lil Civic lasts. I promise I'll schedule in advance next time!
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