Any coffee shop is going to be chaotic in the morning - especially if they're by the freeway.
I've been that customer stuck in the drive thru line, stressed and getting anxious if I'll ever get my coffee in time to make it to work. Trust me, I understand the struggle.
Resolution to that issue: Mobile orders.
I've been ordering through the app for the past couple months now and it's been a breeze!
I live about 5 minutes away. I'll place the order before I head out the door and it has worked seamlessly! My drink is waiting for me on the counter as soon as I make my drive over there.
This literally saves me at least 20 minutes in the morning from waiting in those horrendous lines. I'm puzzled why more people aren't taking advantage of this method.