Though my initial review of this location was less than stellar, this location still deserves at least 4 stars. I've only used this location since moving to Las Vegas though there are 1 or 2 other locations closer. I had originally rented a 15' truck on Saturday and fell short of my moving so I rented a 10' truck today to finish the move. Upon opening the back to load my belongings I was met with a strong oil odor and reminince of freshly spilt oil. I immediately called the office to voice my opinion but my call rolled over to the call center. I was advised someone at the location would call me within 10-15 min to arrange a swap out of my truck. An hour and a half later; no call. I called the office back again and after expressing I wanted to speak to a manager I was transferred to the cell phone of Alan, the manager. He was more than apologetic and result oriented. He apologized for the inconvenience and offered to reimburse me my full rental.
When I got back to return my vehicle a worker accessed the truck and too felt that the oil was noticeable and shouldn't have been issued out. He apologized for the inconvenience and noted my rental was free of charge.
Though my rental didn't start off great with ending up with oil soiled boxes and all, the customer service I received in the end was definitely deserving of a review.