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| - First off, to THB's credit I will say that the place was very busy the night I went (3/14/2014) and the ambiance was amazing. I chose this restaurant solely on the great Yelp reviews, so maybe my particular experience was just an unlucky one. That said...I won't be coming back.
The evening started off kind of shaky. Service was very slow to greet, and we felt like we'd been handed off back and forth between waitstaff from the outset of the meal. Waitress was definitely spread thin, and we felt rushed to put in our full order from the get-go. Personally, I like to eat my appetizers before ordering main dishes, but it seemed like this was not an option. So after waiting about 15 mins after getting our drinks, we were finally able to order. The app was great, we had the Baked St. Andre Cheese. AMAZING but we ran out of bread quickly. We ordered more...but it never came...waited for it but the cheese was getting cold, so we just ate the cheese and cancelled our order. Strike ONE.
We soon received our main dishes, the filet and the scallop entrees respectively. Scallops were great, 10/10. The steak, which we ordered medium rare, was uncooked...not undercooked, but practically BLUE in the middle. We sent it back immediately and got some cheese puffs, the night's amuse bouche, to hold us over. When we got the steak back after a good amount of time, it still wasn't cooked properly, but we were tired of waiting at this point and just decided to deal with it. STRIKE TWO.
Finally, dessert comes and it is a birthday dessert, which was a deconstructed goat cheese cake. I know this is an experimental restaurant, but this was a failed experiment for sure. However, since it was a free dish, and of course everyone's taste is different, I wasn't too upset.
What did bother me, though, was when a waitress grabbed our UNFINISHED bottle of wine off the table before we could get a word in, and immediately threw it in the trash. We were definitely planning on finishing it or at least taking the corked bottle home. STRIKE THREE.
There was one more thing that bothered me. When I got the check, I saw that we were charged for the cheese puffs sent out by the kitchen when we sent back our undercooked steak. I brought this to the waitress' attention and she quickly removed it, but not before making a remark about how "the first ones are free but additional ones are extra." When I explained that we didn't order them, she rudely interrupted me to remind me that they were indeed removed from the check so it was a non-issue.
Perhaps a one-off bad experience, but in this case; when it rains, it pours.
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