I would give this place a lower rating if i was only writing a review on the Service Department but have been through the Body Shop as well and they are great.
Believe me, I had a bad experience with the Service Department. They quoted me a $2000/8-10 day repair and they had no idea how to do the repairs.. The pushed the work towards the body shop and they fixed everything within 3 days and it only cost around $400... Enough said.
If you can, use the body shop and ask for Matt. He is extremely thorough and provides excellent customer service!