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  • The wife and I used to frequent the SanTan location often, when we lived in Mesa. We always had great service, and the place was always clean. However, after moving to to the N. Phx area we tried this location, as it was the nearest. We were in for a shock, it was a completely different experience. We were seated fairly quick, and immediately noticed that the BBQ sauce assortment looked as it had not been cleaned in years. Every one of the containers had crusty discolored sauce caked on the tips. It was disgusting, but since we don't eat the sauces we were willing to overlook that. The table was not clean, it had obviously gotten the two second wipe down. This is unacceptable at a BBQ place where most food is messy. So, the food. I can't comment on this as we were never served, or even waited on. We sat in our booth for a solid 10-15 minutes watching several of the wait staff walk by us, look at us, and do nothing. The most annoying part were the seaters. They had 3-4 seaters huddled around the little podium, and one (the tall/larger one) kept looking at us. It was obvious she knew what was going on. Other tables around us even noticed we had not been waited on. None of the seaters bothered to do anything. There was no manager in sight either. We got up, and proceeded to the door, when the taller seater woman blurts out "Leaving Already?" I turned and said "We have been waiting for 15 minutes, and have not even seen a waitress." She kinda gave a "whatever" look and said "Have a great day!" So, after frequenting the SanTan location and receiving nothing but great service and a clean place to eat, we are NOT going back to the Peoria location. We drove ~10 miles to get there, and had to take our money elsewhere because they couldn't be bothered to serve us. We frequent places we like, and get good service. We eat out nearly every night as we both have busy careers and don't like to cook. Famous Daves Peoria lost out on "regular" customers, and we will not recommend them to any of our co-workers, or friends.
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