| rev:text
| - Allergic to gluten (boo!), I was super excited to find Nella's 3-hour evening hands-on Gluten Free cooking class. After research, we (boyfriend and I) felt that $107 pp incl. tax was comparable to if not less expensive than other hands-on style classes.
Nella Cucina contacted us by email to ask about any allergies but once we arrived, the chef -- who made adjustments for people who were dairy-free/vegan, etc. -- said that our class on Gluten Free Cooking wasn't in fact GF.
The chef told us, "if you're allergic to gluten, just give away to friends what you make today and try these recipes at home yourself later." Never warned in advance, I was advised to go hungry instead.
She also advised us that the GF class class had never been taught before and that she hadn't even tried several of the recipes planned for the evening. This was evident when:
1. We were then subjected to a biology lesson on celiac desease and gluten-sensitivities - having nothing to do with cooking instruction, entirely patronizing and a huge waste of our valuable class time.
2. For the next 2-hours we stood huddled around the chef's workspace where she demonstrated several recipes. We watched as she demonstrated how to make "1-2-3 Nutella Cookies" by combining Nutella and eggs, and placing them on the cookie sheet. It might have required more skill to fry an egg.
3. We had to ask to eat the samples. After 2-hours of standing/watching and no hands-on cooking, and having had nothing to eat, many people abandoned to sit at their unused work spaces, a classmate finally asked if we could eat some of the chef's samples -- growing cold and long out from the oven.
4. In our last hour of actual cooking, we were abandoned to prepare 2 recipes at our stations. It was absolute chaos. There weren't enough cooking tools to go around (the irony with a store downstairs!); 2-scales for 36 people, and few whisks for this baking-centric class. The chef stood at her station and we lined up to speak to her when we needed help, otherwise unadvised.
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TL;DR: 10/10 would not recommend.
The chef's lack of preparation (and judgment) was evident and a poor reflection on Nella's management/quality-control. Having never offered this specific class before is no excuse for failing to provide a minimum standard of its advertised "hands-on, " insulting the intelligence of it's customers, and starving them.
When we asked for our money back (after lots of correspondence) Nella offered us a 50% refund and 50% returned in gift cards.
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