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| - This is a review of sales, I have not dealt with service except to meet our service advisor when we leased our new cars.
I stopped by to look at diesels, as the 13mpg I was getting and the 15mpg my wife was getting weren't cutting it, especially with rising gas prices... checked out a Passat and a used Audi that was in good shape. I've owned 3 VWs previously.
Came back with my wife after seeing what they had, and she decided instead of the Passat diesel she liked the Tiguan (well, really the Touareg diesel but it wasn't in our price range). Drove the Tiguan and the Passat diesel, then drove a CC and I fell in love with it.
The experience with our salesman, Van, was excellent. No pressure, and he was very laid-back, personable, and knowledgeable about the cars. His manager Daniel was also very nice and, even though I hadn't mentioned it, gave me a deal that was even better than the very low online price they had advertised on the CC - he stated it was due to some incentives and the 2013 models arriving.
So we ended up trading in a gas-guzzler on two leases, a Tiguan and a CC. The process was paperwork-heavy of course, but Nathan in finance had the stuff together so it was less crazy than it could've been. Then when all that was done, Van took the time to show us around our cars and really make sure we knew how to use many of the features that we probably never would've even realized the cars had.
Overall, this was a really good experience, and I definitely recommend VW North Scottsdale and, specifically, Van. I've bought new from a few different dealerships (mostly Japanese cars), and this was far and away my best (and least stressful and least pressure-filled) experience.
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