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http://www.openvoc.eu/poi#funnyReviews
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  • I have been going to this location for 10+ years and they used to be awesome. Recently (12/8/17), I encountered an employee who did nothing but complain about his tips, while making my sandwich. Well, I didn't leave him a tip and I let management know about this unprofessional encounter, within the survey I completed. No one followed up with me. A few days later, I found that the gentleman had taken it upon himself to add a $5 tip to my purchase and I called the GM (Alisa) right away. She assured me that she'd find the transaction, process my refund and contact me the next day. SIX days later, I called her again and she informed me that the employee had stolen money from more than 60+ customers and asked me to call the police with a case reference number, to give them my info. At first, she tried to offer me a gift card, as compensation. I told her I just wanted my money back and again, she ensured me that the owner (Veronica) would be calling me back the next day. That was two days ago. I have now wasted time on an online survey, 2 phone calls, a dispute with my bank and a Yelp review, over a two week time span. I can understand that there are bad people out there and an organization cannot be responsible for other people's actions all the time. BUT - That employee was representing Goodcents on that day, so it is Goodcents' responsibility to make this right. Follow-up and follow-through are the basics of a situation like this. My advice - Avoid this location. They are not properly running their business and lack the basic care for customer service.
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