I called concerned about problems with my dog and the person on the phone was very calming and helpful. When I showed up it was a bit slow to get in but that's usually the case for these 24 hour places so I was expecting it.
The doctor I saw was obviously concerned more about my pet than my wallet, which was refreshing and reassuring. She didn't push me to do any extra blood work that could wait and she didn't skim over what she was considering could be wrong. I felt like everything was being explained to me very well and that they were going to help me bring my pet back to health however they could on my low budget.
Overall, a long wait but a wonderful, reassuring staff to make up for it. That's more than I've gotten out of any other emergency vet at midnight.