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  • I was so looking forward to trying this place. I bought 2 Livingsocial deals, to use as a girls day out. I called & made the appts (we had a full day planned, with other activities & this was one of them). I was told my appts (they took names & contact info) would be blocked & I would need to call back with the voucher #'s. I asked if there was a deadline I needed to call back by, like that evening, and was told "no, just call back before your appts". When I called back they were closed, so I left a message. I got a return call saying "someone had unblocked our appts, the slots had been rebooked & we no longer had services". They were booked solid that day & the soonest they could get us in would be 3 days away. When I asked what happened, I was told the lady didn't know why the appts were "unblocked", but it was probably because I didn't call back with the voucher #'s. I explained I specifically asked if there was a deadline & was told no. She said she didn't know what to say or do. I suggested her calling the people who had our appts & canceling them & giving us our scheduled appts back - she said that wouldn't be right, they made appts. My mouth dropped - did you really just say that.....I HAD APPTS & you had no problem canceling mine. I told her how disappointed I was in their customer service that I was thinking about calling Livingsocial & getting a refund. Nothing from her - no sorry, let me see how we can accommodate you or fix this. Needless to say, I just got off the phone cancelling this voucher. That $$ spent will now go to a competitor, with this potential customer never walking into the establishment due to awful service at the front desk, not to mention the bad publicity via word of mouth. How do they handle appts with people that don't have vouchers.....do they need to provide upfront $$ or credit card #'s? I was told they did not know if I was serious about the vouchers or if I really had them. What does that mean????? If I couldn't produce a voucher # I would paid another way.
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