This location is the absolute worst. I gave 2 stars simply because the food is consistent. That's the good. The bad is a lengthy list. Rapid pick up is never ready at the quoted time. Employees lack a sense of urgency - it's like they know this location sucks and they accept it. I've had more orders prepared wrong than right (croutons in my soup when I requested they be omitted because I'm gluten-sensitive, no chicken in my salad, entire items missing from to-go orders, I won't bore you with any more examples). Once I was promised they would make note of a salad credit because I called to tell them they messed up my to-go salad and when I tried to redeem the credit a week later I was told the manager must have forgotten to write it down so they couldn't honor it. Nice.
After today's rapid pick up order experience, I've had enough. I actually asked if I could bag my own order because I'd been there twice as long as I was quoted and it has sat on the counter for 5 minutes. I can't keep spending $10 on a meal that consistently frustrates me. Bye Panera.