As recently as a couple months ago, this was one of my favorite coffee places - for both convenience and quality of beverage. Now it's simply awful and I think I'm done with them. Their dirty chai was among the best and their iced coffee was delicious. Today's dirty chai was the second-worst I've ever had and Jessica's two shots over ice tasted like cold vomit. Took them back in and, after implying disbelief that something may have been wrong, I instead got two large black cold brews. Even those were awful - thin, weak, poor tasting, and shaken (leaving nearly half the cup coffee-less). Who shakes cold brew??!? Service has also gotten worse. They move at a snail's pace and can only seem to do one task at a time. I could occasionally deal with slow service - if my drinks actually tasted at least average. But anymore, this place is just awful. Sorry guys. I used to love you.