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  • We are going to be in Vegas for 3 days at the end of the month (2 weeks away) and found a Grand Design dealership there. We have a 2 month old new 44 foot rv under warranty with two broken window latches. I sent photos to them and asked them to order the correct parts so we could get them fixed while in Vegas. The service technician received the photos and could clearly see what we needed, but the service manager said "no. We have to inspect them before we can order the parts and then the parts will take a week to come in". We checked with Grand Design, the manufacturer of this $100,000 unit and they said "we deal with photos and part orders all the time like that". This service manager just knocked their dealership out of some money. I found a dealership in Phoenix that will do what we requested a week after that when we go through Phoenix.
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