My wife went in to pick up some special, hard to find bourbon and some KCCO beer for me because she works close by. She told me they were very nice and helpful. She forgot the receipt and I was curious about the pricing so I called them to inquire about the prices of the items. The guy that answered remembered her coming in and asked me right away if there was a problem. I said there was no problem, that I was just calling because she didn't know the prices of the items. He identified himself as one of the owners and he was very nice. We even had a conversation about the items she bought with him telling me that he really liked the bourbon. I don't know about the other reviews but this guy was very polite and nice and provided great customer service. We'll definitely shop here again.