I've been calling in and placing an order and going thru their pick up window alot lately......first of all, everyone I've ever placed an order with was very nice on phone.......wait time given is always like 20 minutes- which is great......BUT.......the reason for my review is the drive thru people.......THEY ARE ALL REALLY GREAT......they hire very nice people......and my order has never ever ever been wrong......I'm really happy with them.