Third meal here last night. Second dinner. Wish we could give 2.5 stars.
It was Christmas eve, so perhaps this night was an anomaly.
Echo & Rig, we may be falling out of love with you. :(
Starting with the positives:
-Cocktail was great (I finally figured it out! Just order a real up cocktail such as a Martini or Manhattan and stay away from the cocktail menu.)
-Downstairs staff were pleasant and helpful.
-Steaks were good.
-Charcuterie plate was very good.
Now the draw backs:
-Had to wait over an hour to be seated. At least we had seats downstairs and could order drinks and a charcuterie platter while we were waiting.
Why are reservations only for parties of 10 or more?
-Stella on tap is great but no Stella glasses?
Negatives:
-Upstairs Service SUCKED
-We were not offered water choices and not told that there were no specials nor that what we wanted was not available until we asked (rib eye cap and asparagus.)
We waited a long time between visits from waitstaff.
Steaks took a long time.
Staff seemed generally confused. Example: food porter stared at ticket after placing our entrees on a jack stand for at least a minute before bringing our plates. We saw several sides plates sent to tables who refused them because they didn't order them.
-Our guest said this is the second time he's been here and no rib eye cap was available. The server said "it shouldn't be on the menu since it hasn't been available for 2 weeks". So why is it on the menu?
-My water glass was empty for a long time, more than once.
-Server was borderline rude.
-There seemed to be no secondary wait staff (no bussers?)
Xmas Eve or not, it was a high traffic night for the restaurant. Not trying to be harsh, but they've been open for a while now and have probably had other busy nights. Bottom line, seems like E & R needs to get their reservation protocol together. Maybe if they took reservations for smaller parties they'd be better prepared with appropriate wait staff. Also, we really miss Nora's Wine Bar.