STAY AWAY!!! You will be lied to. I purchased a mattress from Rooms to go Christmas Eve 2015 (Pinevill). It was delivered about two weeks later. I was told by Mark that I could return mattress for about 100 bucks (he called it restocking fee) or I could purchase another mattress of equal or more value. I was ok with this and it sounded fair enough. Well I went there on January 16 to return my mattress. I looked online first to see what was available in mattresses and RTG did not have the mattress in the Charlotte region for me to go look at. Did not want to buy another mattress online. Went to service desk and it was the Manager of the store, said I cannot return mattress but would be happy to show me another. I said I don't even think they sent me the right mattress I tried in the store. The one in the store was had more support. Then he suggested that a technician come out. I reiterated what I was told several times to no avail. Then he said I SIGNED A CONTRACT. BE SURE TO LOOK AT THE BACK OF THE SIGNED RECEIPT. YOU CANNOT READ IT. When I asked the manager if he could read it he said he could. (The receipt looks like in may of bled through) Then, I was very pissed. And asked several customers in the store if they could read this, and all said NO. The manager was a bully at best. So he follows me around the store then says that he is going to escort me to the front door. So, I said I will leave without speaking to customers if he leaves me alone. So as I turn to leave because he made me nervous, my purse knocked over a vase. I did not mean for that to happen that is for sure. I walked out of the store on my own accord and did as I promised and did not speak to anyone in the store. I ran into two ladies in the parking lot and we were having a pleasant conversation about my hometown and who comes out but the Manager. Like I am under scrutiny. He walks by, around three feet from us and then goes around us and walks back about three feet. Since he did this, I told the two ladies what went on. One of them said they heard this before and only came to RTG to get ideas not to buy. They said they would not buy here.
MOST PLACES ALLOW RETURN OF ITEMS WITHIN 30 DAYS, EVEN IF A MATTRESS.
I WAS CONSIDERING ADDITIONAL PURCHASES AT A LATER DATE. BUT FORGET THIS, IF YOU CANNOT STAND BEHIND YOUR PRODUCTS FORGET IT!!!!