I hate places that act as if you are stupid the moment you walk in - "are you sure you left your precious wedding ring here to be serviced?". YES! It was only 2 weeks ago, I think I would remember where I left it! On top of that when they did locate my jewelry it was damaged. 3 diamonds were missing from my band. They then basically accused me of it being that way when I left it. And then tried to get me to sign the piece of paper that said I was satisfied with my jewelry. The only remedy is that they REPLACED the missing diamonds free of charge. I appreciate a business that fixes screw ups but don't mess with a woman's most prized possession