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  • Be aware when renting from this company! The property overall was fine, but the company (Hit Rentals, Top Scottsdale Vacation Rentals) is terrible and I will never rent from them again. The bed frame in our master bedroom was broken and we were unable to sleep in the bed for 2 nights. We were not given a phone call even to give us a heads up that it was broken. I tried every phone number and was not able to reach anyone including the emergency phone number. The contracted maintenance man gave me a call back (unlike the company) and informed me that the owner Ryan was aware. I also left him 2 voicemails over the weekend as his number was the emergency number. If he was aware, why not get it taken care of or even reach out to your guest? Then they told me he was out of town. So if he is out of town, why doesn't he have a backup? It would not have been as bad if I was even simply notified and given an idea of what to do or how it would be fixed. I tried calling unsuccessfully for 2 straight days and didn't get a call until Monday. I guess if you do check in, make sure it is during the week because you are on your own if it is on the weekend. What if a pipe burst? What if we couldn't get into our condo? (which actually happened because the door jammed and we had to climb out the window one day). They gave me some money back, but it did not make up for the experience we had.
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