I was a new client, and I had purchased a groupon. The stylist was okay. I had a single color process and she took over 2-1/2 hours just to apply the color. However, she did a great job at recommending a color, based on what I described I wanted. The results were great, I was ready to make my next appointment disregarding how long it took. I got up to the counter, and my stylist previously told me I had long hair so there would be a minimal extra charge. I was told my total was $175 for a single process color and cut. I have been to plenty local upscale salons and this price is just outrageous. They told me my groupon covered $110, so on top of my groupon I had to pay another $65 plus tip. Needless to say I will not be going back. The pricing was outrageous and I was told mine was extra because I had long hair, but the stylist even told me if she had cut my hair first it would have saved 2 or 3 bowls of hair dye...but I still had to pay for it? It shouldn't have been my responsibility to tell her how to do her job, she knew I wanted a cut before she started but claimed I should have told her I wanted so much cut. Customer service is horrible, and then she told if I were to come back for a toner touch up it would be $60. That is more than double what I have paid for in the past at other local salons. I believe their groupon was a scam to get me in the door and over charge me and get me to pay full price.