If I could give 0 stars, I would. Be careful when selecting West Jet. On our return home from a trip in Europe, West Jet lost our bag - twice. We had packed a carry on with some precious items (nice clothing, our expensive beer steins that we got as souvenirs at Oktoberfest, etc) as we didn't want to risk them being checked. At the gate the West Jet employee asked us to check the bag because of a full flight, which we reluctantly did. Upon our arrival in Toronto for our layover we learned that our bag had never made it on the plane. They told us it would be on the next flight and arrive in PHX for us the following day. While the bag eventually did make it on the flight, they confirmed, they lost it once it arrived in PHX. We are now out of our bag, expensive clothing, and precious souvenirs that can never be replaced. We strongly feel that they did not treat our belongings with the care they deserved and we are absolutely devastated.